Shipping policy

Firstpoint Gear– Standard Shipping Policy 

At Firstpoint gear, we’re committed to delivering high-quality gear and a reliable service that anglers can trust. Every order is handled with care, packed securely, and shipped promptly so you’re always ready for your next adventure.

Processing Times

  • All orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).

  • International orders (outside the UK) may be subject to import duties, taxes, and customs fees depending on the destination country. These charges are determined by local customs authorities and are not included in our prices or shipping fees. Customers are responsible for any such charges upon delivery.

  • For international orders, any import duties or taxes are the responsibility of the customer. If these charges are not paid and the shipment is returned, we will issue a refund minus any shipping, return, and customs-related costs.

  • In the event of unpaid import fees, 

  • You will receive a confirmation email once your order has been dispatched.

  • orders placed on weekends will ship on the next working day 

Shipping Methods & Delivery Times (UK only)

We currently offer Standard UK Shipping:

  • Royal Mail / Courier Standard Delivery
    Estimated delivery within 2–4 business days after dispatch.

  • Royal Mail Tracked 482-3 business days
  • Royal Mail Tracked 24  1-2 business days
  • Royal Mail Tracked 24 with signature 1-2 business days

  

Delivery estimates may vary slightly during peak seasons, but we always work to get your gear to you as quickly as possible.

Shipping Rates

  • Standard shipping costs are calculated automatically at checkout based on the size and weight of your order for UK order

  • A blanket shipping fee is charged for international orders (outside UK)

Order Tracking

  • Once your order has shipped, you’ll receive a tracking link (where available) so you can follow your parcel’s progress.

Missed Deliveries & Address Issues

  • Please ensure your delivery address is correct at checkout.

  • If a parcel is returned to us due to an incorrect address or failed delivery attempts, we will contact you promptly to arrange re-delivery. Please be advised this may incur additional shipping fees.

Damaged or Missing Items

At Nomad Tackle, we stand behind the quality of our products and the reliability of our service.

  • If your order arrives damaged, or if something is missing, contact us within 48 hours and we’ll put it right.

  • We may request photos to help us resolve the issue quickly.

Customer Support

If you have any questions about your order or need assistance, our customer team is here to help.
Email: Nomadtacklefishing@gmail.com
We aim to respond within 24–48 hours on business days.